Shipping Policy

At our store, all orders include free shipping, with no minimum purchase required.

Order Processing

Once your order has been placed, it will be processed within 1–3 business days. During periods of high demand, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with your tracking information so you can monitor the progress of your delivery.

Estimated Delivery Times

Estimated delivery times are as follows:

• Australia: 5–10 business days
• New Zealand: 6–12 business days
• United States: 5–10 business days
• Canada: 6–12 business days
• Europe: 6–12 business days
• Latin America: 8–18 business days
• Rest of the World: 8–20 business days

Please note that these delivery times are estimates only and may vary due to circumstances beyond our control, including shipping carrier delays, severe weather, customs inspections, or peak seasonal demand.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number (where available). Please allow 24–72 hours for the tracking information to become active.

Shipping Address

It is the customer's responsibility to provide a complete and accurate shipping address. If you notice an error, please contact us as soon as possible. If your order has already been dispatched, we cannot guarantee that the shipping address can be changed.

Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control. If this happens, our customer support team will be happy to assist you and help track your shipment.

Lost Orders

If your order has not arrived within a reasonable timeframe, please contact us so we can investigate the issue with the shipping carrier. If the parcel is confirmed as lost, we will arrange either a replacement or a refund, as appropriate.

Parcels Marked as Delivered

If the shipping carrier has marked your parcel as delivered but you have not received it, we recommend checking with neighbours, household members, or your building's reception. If you are still unable to locate your parcel, please contact us and we will do our best to assist you.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country's authorities. Where applicable, these charges are the responsibility of the customer.

Contact Us

If you have any questions about your order or the status of your shipment, our Customer Support team will be happy to assist you through the contact channels available on our website.